jb99's Privacy Policy

jb99 (hereinafter referred to as "we", "our", or "the platform") provides a safe and reliable online casino and sports betting service for players in Bangladesh. Protecting your privacy is one of our highest priorities.

This Privacy Policy ("Policy") explains what information we collect, how we use it, who we may share it with, and how you can maintain control over your information when you use the jb99 website, create an account, or use our services. By using jb99's services, you are considered to have given your consent to this Policy.

jb99 collects various types of information in order to provide its services. These are described in detail below:

1.1 Information You Provide Directly

When you create an account on our platform or contact us, you voluntarily provide the following information:

• Full name, email address, and mobile number
• Date of birth (for age verification)
• Residential address
• Documents required for identity verification (if requested)
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• The content of communications sent via live chat or email

1.2 Automatically Collected Information

When you use jb99, our system automatically records the following technical information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time of site access and session duration
• Pages visited and click patterns
• Information collected through cookies and similar tracking technologies

1.3 Transaction and Gaming Information

Information related to your account deposits, withdrawals, betting history, and gaming activity is stored in our system. This information helps ensure the security of your account and assists in resolving any disputes.

jb99 uses your information only for legitimate and necessary purposes. The main purposes are set out in the table below:

jb99 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

3.1 Payment Service Providers

To process deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. These partners follow their own privacy policies and use the information solely for the purpose of completing transactions.

3.2 Technical Service Providers

We use trusted third-party services for server hosting, data analysis, customer support software, and security services. These providers process information only under our instructions and in a manner consistent with this Policy.

3.3 Legal Obligations

Information may be disclosed to relevant authorities when required by a court order, government directive, or legal process. In such cases, we provide only the information that is requested and legally required.

3.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you before any such change takes place.

jb99 uses cookies and similar technologies to improve website functionality and to personalize your browsing experience.

Essential Cookies

These cookies are essential for the core functionality of the site. Without them, login sessions, shopping cart features, and security functions will not work properly.

Functional Cookies

These cookies are used to remember your preferences, language settings, and previous visit information, so you do not have to configure settings each time.

Analytics Cookies

These cookies are used to understand which parts of the site are most used and how users navigate. The information collected is aggregated and anonymized.

You can control most cookies by changing your browser settings. Please note, however, that disabling certain cookies may affect some site functionality.

5.1 Retention Period

jb99 retains your information for as long as it is needed to provide services or as required to meet legal obligations. Even after an account is closed, some information may be retained for a specified period as required for legal or regulatory reasons.

5.2 Security Measures

jb99 applies industry-standard security measures to keep your information safe:

• All data transmission secured through SSL (Secure Sockets Layer) encryption
• Sensitive information stored using advanced encryption algorithms
• Restricted access limited to authorized staff
• Regular security audits and vulnerability assessments
• Two-step authentication (applicable to accounts)
• Round-the-clock monitoring for suspicious activity

As a jb99 user, you have the following rights over your own information:

6.1 Right to Access

You can view and review the information stored in your account at any time. Contact our support team for detailed information.

6.2 Right to Correction

If your account contains incorrect or outdated information, contact our support team to have it corrected. Keeping your information accurate is also in your own interest.

6.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained in cases of legal obligations or ongoing disputes.

6.4 Right to Opt Out of Marketing Communications

You may request to opt out of promotional communications at any time. Even after making this request, necessary service-related messages (transaction confirmations, security alerts) will continue to be sent.

6.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, contact us directly. We take all complaints seriously and work to resolve them promptly.

jb99 is for individuals aged 21 or older only. We do not intentionally collect information from anyone under the age of 21. If it comes to our attention that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If you are aware that a minor is using our services, please notify our support team immediately.

jb99's servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside of Bangladesh. Any such international transfer is carried out with appropriate safeguards in place, so that your information remains protected in accordance with the standards described in this Policy.

The jb99 platform may include content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third parties have their own privacy policies, and jb99 is not responsible for how your information is handled on their platforms. We recommend that you also read the privacy policies of the relevant third parties.

This Privacy Policy may be updated from time to time in response to improvements to jb99's services, legal changes, or business requirements. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of the page

Continuing to use jb99 after any changes will be considered as your consent to the updated Policy. If you have any questions about any changes, please contact our support team.