jb99 Terms & Conditions

These terms and conditions ("Terms") govern the use of the jb99 platform and all services operated under it. By using our services through the jb99 website, mobile site, or any other channel, you are considered to have legally agreed to these Terms.

Key Definitions

The following terms are defined as used in this document:

• "Platform" refers to the jb99 website, its associated pages, and the collection of digital services.
• "User" or "Player" refers to any person who creates an account and accesses the platform.
• "Real Money" refers to transactions involving actual currency (Bangladeshi Taka, ৳).
• "Bonus" refers to any incentive amount or benefit granted by jb99.
• "Wagering" or "Wagering Requirement" refers to the condition of placing a specified amount in bets before bonus funds can be withdrawn.

In addition to these Terms, our Privacy Policy and Responsible Gaming guidelines apply equally.

To open an account and participate with real money on the jb99 platform, the following eligibility conditions must be met:

• You must be 21 years of age or older.
• You must be a legal resident of Bangladesh.
• You are opening an account voluntarily and with full awareness.
• You are not a resident of any region where online gaming is completely prohibited.
• You may only hold one active account.

All information provided during registration must be accurate, complete, and up to date. Providing false information may result in permanent account closure and forfeiture of all deposited funds.

Each user is solely responsible for the full security of their account. Follow the steps below to keep your account secure:

• Use a strong password that you do not use on any other site.
• Do not share your login details with anyone — no jb99 representative will ever ask for your password.
• If you log in from a public or shared computer, always end your session and log out.
• If you suspect unauthorized access, notify our support team immediately.

Any transaction or activity carried out on an account will be treated as the action of the account holder, unless the user has notified jb99 of a security breach in a timely manner.

jb99 processes transactions exclusively through Bangladesh's recognized mobile financial services.

Accepted Payment Methods

Deposits and withdrawals on the jb99 platform can only be made using the following methods: bKash, Nagad, Rocket, and Upay. Note that Rocket is the mobile wallet of Dutch-Bangla Bank.

Minimum Amounts

• Minimum Deposit: ৳300 per method
• Minimum Withdrawal: ৳800

Withdrawal Timeframe

Approved withdrawals are generally processed within 5 to 30 minutes.

General Transaction Rules

• The source of a deposit must be the user's own mobile financial account.
• Deposits or withdrawals from third-party accounts are strictly prohibited.
• Withdrawals will only be sent to the mobile number used for the deposit.
• jb99 reserves the right to temporarily suspend suspicious transactions pending investigation.

Various bonuses and promotional offers are available at jb99. Each bonus has its own terms, which will be clearly communicated at the time the bonus is issued.

Welcome Bonus

New players will receive a 100% bonus on their first deposit, up to ৳20,000.

• Example: deposit ৳1,000 and receive ৳1,000 as a bonus — total balance will be ৳2,000.
• Example: deposit ৳42,000 and receive a maximum bonus of ৳20,000 — total balance will be ৳62,000.

Wagering Requirement

The wagering requirement for the welcome bonus is 10 times the bonus amount, and it applies only to the bonus funds (not the combined deposit and bonus amount).

General Bonus Rules

• A bonus is applicable once per account only.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement has been completed.
• Any attempt to claim bonuses using multiple accounts from the same device, IP address, or mobile number will result in all bonuses being cancelled.
• jb99 reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse or manipulation is proven, the account may be closed.

All games available on the jb99 platform — including casino games, sports betting, live games, and fishing games — are governed by the following general rules.

• Each game has its own rules, which are displayed within the game itself.
• If a technical issue occurs during a game, the round in question may be cancelled and the bet amount will be refunded.
• The server-side record is the final determinant of results; claims based on display errors are not accepted.
• Attempting to win through abnormal or unethical means by exploiting bugs or vulnerabilities in any game or system is strictly prohibited.
• jb99 reserves the right to remove any game, market, or betting option without notice.

When placing bets in the sports betting section, always read the market terms and event rules carefully.

The following activities are completely prohibited on the jb99 platform and may result in account closure and forfeiture of all funds:

• Creating or maintaining multiple accounts.
• Using a third party's account, identity, or payment method.
• Playing games using bots, automated software, scripts, or artificial intelligence.
• Exploiting bugs or vulnerabilities in any game or system.
• Money laundering or transactions involving illegal funds.
• Threatening or harassing platform staff or other users.
• Placing coordinated bets or applying risk-free strategies with the intent of abusing bonuses.
• Conducting fraudulent activities using the jb99 brand or identity.

jb99 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or incomplete identity information.
• Failure to complete age verification.
• Suspicious or fraudulent transactions.
• An account that has been inactive for an extended period.

Users may also request account closure at any time through the support team. Any remaining eligible balance will be paid out before the account is closed, excluding any bonus funds or amounts subject to forfeiture.

jb99 places the highest importance on the protection of your personal information. All transactions and communications are secured with SSL encryption technology.

For a detailed description of how we collect, use, and store your information, please read our Privacy Policy. The Privacy Policy is an integral part of these Terms.

jb99 does not sell or rent your personal information to third parties. However, information may be shared with relevant authorities where required by law or to assist in fraud investigations.

jb99 is committed to responsible gaming. We believe gaming is a form of entertainment and should never be a source of financial stress.

• This platform is for users aged 21 and above only.
• Players can set their own deposit limits, loss limits, or session limits.
• Self-exclusion is available if needed.
• If signs of problem gambling appear, contact support immediately.

Visit our Responsible Gaming page for detailed information and tools.

jb99 always strives to provide a reliable and uninterrupted service. However, jb99's liability is limited in the following circumstances:

• Gaming disruptions caused by internet connection outages or technical issues.
• Delays or failures by third-party payment service providers.
• Issues with the user's own device or software.
• Losses resulting from insecure management of account credentials.
• Unexpected circumstances (Force Majeure) such as natural disasters, cyber attacks, etc.

jb99 is not liable under any circumstances for indirect, incidental, or consequential damages beyond direct losses.

If you have any dispute or complaint, please contact our support team first. The majority of disputes are resolved quickly through discussion.

Complaint Submission Process

1. First, contact support directly via live chat.
2. If unresolved, send a written complaint to [email protected].
3. Include your account information, a description of the issue, and relevant screenshots with your complaint.
4. We make every effort to resolve each complaint as quickly as possible.

For disputes regarding game results, server-side logs will be considered the final evidence.

jb99 reserves the right to amend, modify, or update these terms at any time. For significant changes, we will endeavour to post a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. It is therefore recommended that you visit this page regularly.

If you have any questions or uncertainties about these terms, please contact our support team:

• Live Chat: Available directly on the platform 24 hours a day, 7 days a week.
• Email: [email protected]
• Support Languages: Bengali and English.

Our support team is always ready to answer all your questions and help resolve any issues.

Thank you for reading these terms and for placing your trust in the jb99 platform.